Shipping & Returns

Sex Dolls

Shipping:

In Stock Sex Dolls:

  • - USA Warehouse: 3 - 7 business days.
  • Due to holidays, festivals or force majeure, delays may occur during the manufacturing or shipment of the product.

Custom Sex Dolls:

  • - USA & Canada: 2 - 3 weeks.
  • - Other countries: 2-4 weeks.
  • Due to holidays, festivals or force majeure, delays may occur during the manufacturing or shipment of the product.

Custom Sex Dolls Order process

  • 1 Customize your adult sex doll
  • 2 Place order: You can place an order without registration.
  • 3 Order confirmation: We will send a confirmation after you place the order. Please review the details. (Check your SPAM folder if you do not receive it.)
  • 4 Production begins(within 24hrs since order placed)
  • 5 Doll is ready. (7-14days since order placed)
  • 6 Packing & shipping (15-18 days after order placed): You will receive a tracking number in 3 working days.
  • 7 Delivered (21-31 days after order is placed): Shipping time depends on your location.

Production

  • Once you have paid for your real sex doll, the production starts.
  • Your doll should be ready for shipping within 7-14 days.

Shipping

  • Delivery normally takes 1-2 weeks (actual time may be different depending on delivery location).
  • Due to holidays, festivals or force majeure, delays may occur during the manufacturing or shipment of the product.
  • We will send you the tracking number after shipping.

FREE WORLDWIDE SHIPPING!

  • Please note that some countries do not allow adult sex doll shipments. We cannot ship to Islamic countries and India.

Packing

  • Your privacy is very important to us. All packages are delivered in discreet packaging.
  • There is no specific indication or labeling on the box that reveals the contents inside.
  • Your doll will be labeled “mannequin” for customs clearance.

Shipping partners

  • To make sure you receive the package as soon as possible, we use FedEx, DHL or UPS.
  • All of these allow in-store pick up.

Modification

  • If you want to modify or upgrade the order, please contact us at capjack2020@gmail.com within 24 hours of placing the order.
  • No modification after 24 hours.

Cancellations

  • Cancellation is possible within 24 hours of the order being placed.
  • The minute your payment is received, the factory begins work on your doll. This means costs are incurred. So cancellation will incur a 10% restocking fee to cover the cost.
  • If you wish to cancel your order, please email us at capjack2020@gmail.com with your order number, email address and name within 24 hours of placing the order.
  • After 24 hours, order cancelation is not possible.

Refunds (if applicable)

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

Late or missing refunds (if applicable)

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at capjack2020@gmail.com

Return

Due to this product's nature, it’s custom-made and especially for you. It is not possible for us to provide an exchange or returns as there are multiple concerns, such as hygiene. Please understand that this is the normal practice within the adult products industry.

Damaged Product:

  • We take product quality extremely seriously. Every order is thoroughly inspected, tested and photographed before delivery.
  • Cardboard boxes and even flight cases might be scratched or damaged during shipment as most products are heavy.
  • If your product or any part is damaged during the shipping process and the box has visible damage, you should open a complaint with the carrier that delivered the box, as that probably happened during the shipment.
  • After that, please send us with photos at capjack2020@gmail.com so we can also escalate it.

Others

  • We appreciate any feedback as well as it can help us work with our manufacturers to avoid a repeat of these issues in the future.
  • If the product has any other issues, please feel free to contact us at capjack2020@gmail.com . We will assess the issue to provide a solution. 

Sex Toys

Shipping:

  • Free Shipping Over $59 include taxes and customs
  • Discreet Packaging
  • USA: 5 - 7 business days.
  • Other countries: 5 - 14 business days.
  • Due to holidays, festivals or force majeure, delays may occur during the manufacturing or shipment of the product.

Cancellations

  • Cancellation is possible within 24 hours of placing the order. After 24 hours, order cancelation is not possible.

Returns

  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  • 30-day money back guarantee.

  • Please contact capjack2020@gmail.com with your order information.

Refunds (if applicable)

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

Late or missing refunds (if applicable)

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you have still not received your refund, please contact us at capjack2020@gmail.com

Damaged Product:

  • If your product or any part is damaged during the shipping process and the box has visible damage, you should open a complaint with the carrier that delivered the box, as it probably happened during shipment.
  • After that, please contact us with photos at capjack2020@gmail.com so we can also escalate it.